Help
Guides for everyone who uses the Online Record Book, in your language where we have it.
For Visitors
12 articles- What is the Award?A programme for young people, at three levels, in four sections, with an Award Leader beside you.
- Finding activitiesSearch the activity catalogue, or filter it by section, type and tag.
- Ways to joinHow to take part in the Award where you live, and what to do if joining online is not open yet.
- Signing inSign in with a code sent to your email address, or with a password if you set one.
- A guide for assessorsWhat an assessor does, who can be one, and what to expect when a young person names you.
- Joining the AwardCheck that you can take part, then choose your Award Centre and level, tell us about yourself and agree to the texts, in four short steps.
- Consent from a parent or guardianWhen a young person needs a parent or guardian to agree, the parent answers from a link without an account, and the participant can follow it and send it again.
- When a link does not openWhy a link from an email may not work, what each message means, and how to get a new one.
- Finding helpOpen Help from any screen, search all the help, and read it in the help centre.
- Privacy and termsWhere to read the terms of use, the privacy notice and the consents, and what their versions mean.
- Reporting a concernAnyone can tell us, in confidence, about something that worries them. Only our safeguarding leads read it.
- API keys and tokensLet your own systems and programs use the Online Record Book: read how the API works, make a client key as an Operator admin, or a token on your profile.
For Participants
15 articles- Your Award and your Award LeaderSee where each section stands and what to do next, start the next level when you finish one, and choose or change your Award Leader.
- Setting up an activityChoose a section and an activity, answer five goal questions, set the time each week and an assessor, then send it for approval.
- Logging an activityRecord the time you spent on an activity, add a note or a photo, see how the log counts, and keep going when you are offline.
- Paying your Award feePay your fee online, see when it is confirmed, and what to do when you cannot.
- Reflecting on your AwardSay what you did, what was hard and what you learnt, by typing, by voice or by video.
- Paying by linkA parent, a guardian or a participant pays an Award fee from a link in a mail, with no account.
- Your second stepWhy signing in asks for a second code, and how to set up an authenticator app.
- Your profileChange your name, photo, sign-in address and password, and see your second step.
- Language and settingsChoose the language you read in, and find every setting of your account in one place.
- Where you workOne account can hold roles in several places. Choose where you work, and switch at any time.
- Using the Online Record Book without a signalWhat works without a connection, and what happens to what you saved.
- Accepting updated textsWhen a privacy notice or terms of use change, you read the new text and accept it before you carry on.
- Your notificationsRead what happened and what waits for you, and choose where you hear about each kind of news: in the app, by email or as a push on your device.
- Asking for helpSend a question from any screen, follow the answer, and see how staff at your Award Centre, the national Award office and the Foundation work the requests.
- Using less data on a slow connectionTurn on low-bandwidth mode on a phone or computer so the Online Record Book loads less and sends less.
For Award Leaders
9 articles- Your matching answersAnswer the matching questions your Operator asks, so participants without a Leader are offered the Leaders who suit them best.
- Your organisationSee where your organisation sits, who works there, and keep its details up to date.
- Following up on consentSee which parents and guardians have not answered, send the request again, record a form signed on paper, and set how reminders go out.
- Deciding approvalsSee what waits for your decision, read what was submitted and the checks, then approve it or return it with a reason.
- Recording a paymentSee what participants owe, and record a payment taken in cash, by transfer or through the Award Centre.
- Finding and labelling participantsFilter the participants in your part of the Award, label them and download the list.
- Inviting people to joinMake a link or a QR code for your Award Centre, or invite one person by email. Whoever joins this way has your Award Centre and Award Leader filled in for them.
- One participant’s recordSee a participant, their consents and each Award level in one place, read what happened to them, move a start date, archive them and set their flags.
- Acting on many participants at onceTick participants in a list, choose an action, check the count and confirm. You see what became of each one.
For Award Centre admins
11 articles- People and rolesGive someone a role at your organisation, see who holds one, and end a role when it is over.
- Award Leaders and their trainingFind the Award Leaders in your part of the Award, and record the courses they complete.
- The audit logSee who changed what in your part of the Award, newest first.
- Acting as a participantSee and do what a participant would, to help them, for 30 minutes and on the record.
- Allocating Award LeadersGive waiting participants a Leader, answer requests for one or for a change, and set how your Operator allocates them.
- Registering many people from a sheetDownload the template for your Award Centre, fill in one row for each person, upload it, check the preview and confirm. Rows with problems come back for you to fix.
- Registrations that need staff, and possible duplicatesSee the accounts only your staff can clear, and the pairs of people who may be one person, and rule that they are two.
- Setting your feesChoose the currency, set what each level costs from a day and who is paid, and let the organisations below set their own.
- Who joins, and what we ask themSet who may take part, choose the questions the registration form asks, keep the option lists they use, and read a participant’s answers.
- Taking payments onlineConnect your Stripe account, choose Stripe, and let participants pay their fees online.
- Vetting the adults who deliver the AwardEvery adult needs a clear, current check before their role works. See whose checks are missing or about to end, and record them.
For Operator admins
10 articles- Your organisation treeAdd operating partners and Award Centres, and move one with everything below it.
- LabelsGroup and find participants, award levels, Award Leaders and organisations with your own labels.
- Curating the activity catalogueHide the Foundation’s activities that do not fit where you are, and add your own.
- Configuring your OperatorChange your brand and languages in a draft, preview it, publish it, and restore an earlier version.
- Your Award rules and approvalsChoose your pilot variant, your own numbers, and who approves what at each level, within the Foundation’s limits.
- Your legal textsWrite your own terms of use and privacy notice, preview a new version, publish it and, for a change that matters, ask everyone to accept it again.
- Changing the wordsChange any text people read, one language at a time, and mark the texts you have checked, before you publish.
- Writing your own helpHide or replace the Foundation’s articles, write articles of your own, and see when a release revises one.
- Handling safeguarding reportsAcknowledge within 7 days, resolve within 30, and see which adults are linked to a participant.
- Applying and going liveHow an organisation applies to run the Award, and how the first admin takes the new Operator live.